We make all efforts to delight our customers. However just in case you have a problem with an order you placed, let us know at firstname.lastname@example.org or cancel your order from the relevant section on our website. We shall cancel your order and refund your money. Cancellation of order is normally accepted before your food leaves our kitchen. However, in rare cases where we feel that your case is a genuine one, we may accept your cancellation request and refund the money. Not all cancellation and refund requests are entertained. We take due care to ensure that your case is treated fairly according to generally accepted terms. The amount will be refunded using the same mode of payment that was used while placing an order. Your refund is normally processed in 3 business days.